UKDN Waterflow proactively supports DDA requirement

DDA Customer care policy Braille

UKDN Waterflow has proactively produced large print, braille and audio versions of its Customer Care Policy in support of Disability Discrimination Act (DDA) requirements. The decision to produce the alternative formats was agreed following an internal review, and forms part of UKDN Waterflow’s continuing Corporate Social Responsibility agenda.

The company, who provide water, wastewater, drainage and infrastructure service throughout the UK, are the largest supplier of household drains remediation to the insurance industry. The claims process often involves direct contact with members of the public as policyholders and homeowners, and the change reflects the company’s desire to ensure it provides the very best customer experience.

Gary Webb, UKDN Waterflow’s Group Head of Marketing commented: “We continually look for ways in which we can be an inclusive, forward thinking company. We’ve set the standard for best customer service across all the market sectors we serve, and this proactive stance with regard to the Disability Discrimination Act (DDA) reinforces our aim to embrace responsibility for the company’s actions and encourage a positive impact through its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public..”

The braille, large print and audio versions are available from the company’s Customer Service Centre.

Notes for editors

  • UKDN Waterflow provides water, wastewater, drainage and infrastructure services to four key market areas – Industrial and Commercial, Water and Sewerage, Rail and Major Infrastructure, and Insurance and Household. Operating across Britain
  • UKDN Waterflow is run by an executive team led by Steve Shine OBE (Executive Chairman), Nick Harris (CEO), Kevin Mouatt (COO) and George Shannon (CFO)
  • UKDN Waterflow’s comprehensive portfolio of services covers above, below and internal asset management services and project work that ranges from household plumbing and drainage repairs for insurance companies, complete asset management programmes for regional and national estate managers, to multi-million pound infrastructure projects for rail, highways and airports.
  • UKDN Waterflow is backed by independent mid-market private equity investor Lyceum Capital, who specialise in buying and building companies that operate in the UK mid-market.