At UKDN Waterflow Customer Care is integral to everything we do; it is a continuous process.
Your needs are our priority, and we will always start by checking what aspects of our service are most important for you. The next step is to make sure we understand your expectations of us from a business and individual level. This can be as simple or complex as you want, and our generic systems are tailored to different business type and market sectors to ensure we do not impose on your time unless you want us to.
Service Levels and Performance Indicators are important tools for us, but only when they help us drive the behaviours and outcomes that are important to you. UKDN Waterflow works to many different SLA’s and we pride ourselves on outperforming the market, however we are always keen to ensure that SLA’s are not over complicated, regularly reviewed and continue to be relevant to our shared objectives. Cost, Customer Satisfaction and Compliance with your systems are the key customer satisfaction measures in our generic KPI’s.
Our compliance is ensured by our Management Systems and Processes, supported by state of the art IT systems. This allows us to apply pre-failure alerts for KPI’s and SLA’s so that service levels never drift outside your expectations.
All our staff know that it is the customer experience and perception of our service delivery which will create the value in UKDN Waterflow. At every opportunity we train and involve our front line staff as we strive to continuously improve your experience of our services.