At UKDN Waterflow, customer care is integral to everything we do; it’s a continuous process.
Your needs are our priority. We always start by checking the aspects of our service that are most important for you, and making sure we understand your expectations of us, business-wise and individually. With our systems tailored to different types of business and market sectors, the process can be as simple or complex as you prefer.
Service Levels (SLAs) and Performance Indicators (KPIs) are important tools to help us drive the behaviours and outcomes that are important to you. UKDN Waterflow works to many different SLAs and we pride ourselves on outperforming the market. We’re always keen to ensure that levels and indicators aren’t over complicated, so they’re regularly reviewed for relevance to our shared objectives. Cost, customer satisfaction and compliance with your systems are the key measures in our generic KPIs.
Our management systems and processes are supported by state-of-the-art IT which applies EPI and SLA alerts so that service levels will never drift outside your expectations.
All UKDN Waterflow staff understand that customer experience and perception of service delivery create the value in our operation. That’s why we seize every opportunity to involve and train our frontline staff in the art of customer care. And we think it shows.