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Going the extra mile for a responsive drain unblocking service

A potentially serious blockage in a foul drain was nipped in the bud thanks to a timely call to an insurance company and a rapid response by UKDN Waterflow (LG) Ltd. Glyn and Rose Mycock, from Stoke-on-Trent, in Staffordshire, alerted their home insurance provider after their kitchen sink started to drain much more slowly than […]

Persistence pays off in case of mystery water leak

The way two UKDN Waterflow (LG) Ltd clean water engineers “stuck at it” to get to the bottom of a water leak really impressed Ray and Jo Stanton. The couple, who live in Poole, Dorset, became concerned when they spotted water flowing down the drive at their semi-detached home. There was one big problem – […]

Excellent customer care eases a moment of great stress

As a former customer service manager Carol Hall was well placed to judge the response of the UKDN Waterflow (LG) Ltd team to the blockage in her drain. She was impressed with the professionalism of drainage repair engineers Mark Elliot and Dan Page, from the company’s Birmingham depot. Carol also very much appreciated their sensitive […]

Lorraine is impressed with smooth team response to drain problem

When Lorraine and Stephen Lovell called in their plumber to change a radiator the last thing they expected was that he would uncover a deeper problem. As he removed the radiator from the wall in the hallway of their home in Burton Latimer, Northamptonshire, and checked under the floor boards he caught a whiff of […]

Mended water pipe and rubble removed – brilliant!

Mended water pipe and rubble removed – brilliant! Care worker Alan Westall could not have been happier. Not only did UKDN Waterflow (LG) mend his water pipe – our engineers also took away his garden waste. The soil in the garden at Mr Westall’s terraced house in Kirton, Suffolk, had contained a lot of bricks […]

Always on time and always helpful

Always on time and always helpful Punctuality is important to Alan Sanderson, which is why he was pleased to see that was one of the things he could depend on with UKDN Waterflow (LG). He and his wife, Sheila, selected us to fix a burst pipe under their home in Chester-le-Street, County Durham. Our water […]

Taking time to explain pipe repair impresses customer

Taking time to explain pipe repair impresses customer The time taken by UKDN Waterflow (LG) drainage engineers to explain why a pipe repair was needed was just as impressive as the repair itself, says insurance customer Teresa Frith. She and her husband, James, had to make a claim on their home insurance after a waste […]

Mick is praised for “impressive” help after home move

Mick is praised for “impressive” help after home move Widow Pat Heafield, who moved house to be closer to her daughter after her husband died, has praised UKDN Waterflow (LG) Ltd for the way its team helped her with a drainage problem at her new home. Pat had only just moved into the house in […]

Brilliant water leak service – nothing to fault!

Brilliant water leak service – nothing to fault! When Gordon and Suzanne Spencer received a water bill and found that it was twice as much as previous ones, they knew they had a problem. Their water company sent out an engineer and advised them there was a leak between the supply inlet and their detached […]

‘Thoughtful’ drainage team’s rapid pipe repair

‘Thoughtful’ drainage team’s rapid pipe repair With Robert Spurling suffering from emphysema, the UKDN Waterflow (LG) team was particularly keen to get the blocked downstairs toilet working again quickly. Robert and his wife, Deborah, from Cromer, in Norfolk, called on help from insurers The Lloyds Banking Group after the toilet couldn’t be flushed. Water was […]

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