Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
I wanted to thank Maria for making the arrangement so quickly and the engineer that attended was very polite and well presented he dealt with the problem extremely quickly and resolved the issue for me.
The engineer was extremely professional and on the whole a great service was given, and i would like to compliment the 5* service and professionalism.
I was very impressed with the service that I received from your company, right the way through, from the initial call to when the engineers left.
“Your engineers were fantastic and courteous good to know someone in UK understands #infrastructure : many thanks Happy Xmas”
Mr Strong called to advise he was very happy with the repairs that the engineer have done and the customer relations team for their support and wanted to make a compliment.
The engineers were very good and knew exactly what they were doing.
The engineer that attend was very very good, he was very courteous and a lovely fella.
The Customer claim began with Directline Home Insurance. The customer reported their mains water pipes had a leak from the water meter to the stop tap. Our Langley team attended and made every effort to resolve the leak. They carried out cuts and caps on the pipework, but due to the age and condition of the pipework the customer decided to have a new supply installed at their own cost. The service from the team ensured the customer was confident and a verbal complement was received from Mr and Mrs Hunt they said: “Michael and Louis both did a brilliant job, they were very good and kept us informed the whole way through. We were very impressed with the workmanship and professionalism, and we would like to pass on our thanks to your two engineers, excellent job.”
Mrs King stated all the engineers who came worked well especially Lee who work extremely well and hard.
The engineers were very efficient and professional, i’m very happy with the way the claim was dealt with from start to finish.