Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
I wanted to thank Maria for making the arrangement so quickly and the engineer that attended was very polite and well presented he dealt with the problem extremely quickly and resolved the issue for me.
Closing call made to PH – Ph advised she was very happy with the works carried out, they have done a fantastic job of the repairs. Went out of their way to help Mrs PH in everyway they could. PH will be recommending UKDN.
Mrs King stated all the engineers who came worked well especially Lee who work extremely well and hard.
I would like to say how lovely the engineers that attended were and how helpful they were. All questions that were asked by the customer were answered and they were just really friendly towards the elderly customer.
“Your engineers were fantastic and courteous good to know someone in UK understands #infrastructure : many thanks Happy Xmas”
I was very happy with the whole process from start to finish, from the initial call to arranging the visit I couldn’t of asked for more and I’m very grateful. Gordon is a true credit to your company, he is very thorough, his professionalism was second to none and he went above and beyond to ensure the works were completed. Your company have a very professional outfit I couldn’t be more satisfied with the works, it was exceptional.
I would like to say how happy I am with the operatives that attended my property. They were very pleasant, helpful, clean & tidy. I was very impressed with both operatives.
“I’ve been keeping in regular touch with the PH and Tony, his neighbour. He has been remarkably undisturbed by the work and we do appreciate the care taken by your company. Please pass on our appreciation and thanks to those concerned. It was also really good that when the rain prevented the concreting being completed you were able to come back so quickly to complete it. It was all much less disruptive than we feared. Many thanks again.”
I have had a brilliant service from the UKDN team and was very impressed with the engineers.
The engineer who attended (Mark) we would like to give plenty of praise for the work he did at the property. The engineers were happy, very cheerful and polite, did a fantastic job carrying out the repair as it was not the most pleasant of repairs for them to do, tidied up and everything. I have not come across people carrying out work with there pleasant attitude before and wanted them to know this..