Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
I was very please with Ricky who attended yesterday and said he was very thorough and could not have been more helpful.
We were very impressed by Jason and his determination to resolve the issue despite previous visits by Dynorod and Thames Water being entirely unsuccessful. We can see he is a great asset to your company.
The engineer was extremely professional and on the whole a great service was given, and i would like to compliment the 5* service and professionalism.
The engineer who attended (Mark) we would like to give plenty of praise for the work he did at the property. The engineers were happy, very cheerful and polite, did a fantastic job carrying out the repair as it was not the most pleasant of repairs for them to do, tidied up and everything. I have not come across people carrying out work with there pleasant attitude before and wanted them to know this..
The engineer that completed the repair works was wonderful, done a fabulous job and was really tidy.
I am very impressed with the attitude of your staff. He (Jake) was very informative and attentive to detail.
“I wish to say a big thank you to two of your staff. The telephone operator whose name is Paige. She was very good at keeping me informed as to what was happening in regards to Job Ref: 292776, also she took time to reassure me that everything was being done to get my problem fixed as soon as possible as I had no water or electricity. The second person was the engineer, Martin Courtney, who arrived when he was supposed to and was very thorough in finding the leak but repairing it for me. I would like to pass my grateful thanks to both these members of your team and if the rest of your staff are as good as Paige and Martin, you have a very good workforce.”
Thank you for all your help as you have kept me updated at all times. My mother-in-law is very pleased and said her cellar is completely dried out and she says she could even sleep down there. Whilst my mother-in-law had no choice who her insurance policy appointed, you did a very good job.
Maria has dealt with this from start to finish very professionally and has made me feel calm and has also been supportive when needed and is an asset to the company.
I would like to log that the engineer that attended was very professional and took his time to ensure a thorough job was carried out and came up with options to solve the problem of no access to the neighbours.