Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
Martin has been an absolute star, he has worked out in all weather and not stopped to get the issue resolved.
“I wish to say a big thank you to two of your staff. The telephone operator whose name is Paige. She was very good at keeping me informed as to what was happening in regards to Job Ref: 292776, also she took time to reassure me that everything was being done to get my problem fixed as soon as possible as I had no water or electricity. The second person was the engineer, Martin Courtney, who arrived when he was supposed to and was very thorough in finding the leak but repairing it for me. I would like to pass my grateful thanks to both these members of your team and if the rest of your staff are as good as Paige and Martin, you have a very good workforce.”
Hi Can you please pass on my thanks to the men who worked at my house on the 23 & 24 September! So far so good my house is fly free which has made such a difference to my life and state of mind. They were extremely professional and polite and seem to have done a good job. Thanks
I just wanted to say how good the engineers were. They were excellent engineers, did a good job, kept him updated and the left site clean and tidy.
I was happy with the findings and I would recommend the two lads on site, who were brilliant and I would use your company again for this reason.
The engineer Dean worked very very hard every day and I thought he deserved some recognition.
Mrs King stated all the engineers who came worked well especially Lee who work extremely well and hard.
I was very please with service provided and gentleman that attended, as you would not have even know he attended because the site was left Impeccable.
“The two guys from UKDN Waterflow (Lee and Craig) came to fix the drain. They phoned in advance to let us know when they would arrive and, when they arrived, they explained what would be involved. It was clear from the outset that they were determined to undertake the work so that we could to get back into the house as quickly as possible. They were great ambassadors for UKDN Waterflow. Despite temperatures as low as minus 6 degrees, they worked tirelessly over three days to fix the drain. We were so impressed by UKDN Waterflow that I wanted to send an email to record our appreciation. Thanks to you for all your help.”
Maria has dealt with this from start to finish very professionally and has made me feel calm and has also been supportive when needed and is an asset to the company.