Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
Martin has been an absolute star, he has worked out in all weather and not stopped to get the issue resolved.
I was very happy with the whole process from start to finish, from the initial call to arranging the visit I couldn’t of asked for more and I’m very grateful. Gordon is a true credit to your company, he is very thorough, his professionalism was second to none and he went above and beyond to ensure the works were completed. Your company have a very professional outfit I couldn’t be more satisfied with the works, it was exceptional.
I would like to say how lovely the engineers that attended were and how helpful they were. All questions that were asked by the customer were answered and they were just really friendly towards the elderly customer.
The boys that turned up on site were great and really helpful
The engineer was extremely professional and on the whole a great service was given, and i would like to compliment the 5* service and professionalism.
Mr Skelton has called to say the engineers, Alex and Kenny have been and completed the repairs and they tidied up after themselves beautifully. stating that he was extremely happy!
Thank you for all your help as you have kept me updated at all times. My mother-in-law is very pleased and said her cellar is completely dried out and she says she could even sleep down there. Whilst my mother-in-law had no choice who her insurance policy appointed, you did a very good job.
We were very impressed by Jason and his determination to resolve the issue despite previous visits by Dynorod and Thames Water being entirely unsuccessful. We can see he is a great asset to your company.
The engineer who attended (Mark) we would like to give plenty of praise for the work he did at the property. The engineers were happy, very cheerful and polite, did a fantastic job carrying out the repair as it was not the most pleasant of repairs for them to do, tidied up and everything. I have not come across people carrying out work with there pleasant attitude before and wanted them to know this..
The engineer was lovely, kind and very informative on every visit.