Insurance and Household Drainage

UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.

Our credentials are impressive, we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.

We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.

Household drainage solutions with unrivalled customer service

Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.

We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.

Our quality assurance

Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.

With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.

Reliable repair for domestic drain emergencies

We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.

Our work

See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.


“Fantastic experience with this claim – I spoke with Mark Walker and explained this was an urgent claim… he took the instruction over the telephone  and arranged for someone to set up the claim their end whilst I was on the phone. He then called the local branch and arranged for one of their engineers to attend the same day. Scott from the Paisley branch then completed all the necessary investigations and removed a blockage within a matter of hours from being instructed, which enabled the drain to be repaired by our customers’ plumber that same day. The speed in which this was done knocked me for 6!! It meant our customer didn’t need to go into alternative accommodation, had her toilet and washing facilities reinstated, and allowed me to arrange the necessary clean-up of her home right away. Thought you should know, because great service like this shouldn’t go unrecognised!”

Gareth Jones, Mitigation Handler and Claims Assessor at LBG

Get in touch with us

Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, or simply fill out one of our contact forms to find out more.