Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
The engineers who attended were very good, they kept me informed of what they were doing and they tidied up after.
The engineer was lovely, kind and very informative on every visit.
The engineers were very efficient and professional, i’m very happy with the way the claim was dealt with from start to finish.
The operatives are doing a marvellous job and its amazing that they can do such work without causing much disruption. They are trying their best and are doing brilliantly.
One of your operatives called today (27/01/2017) in order to fix a leak in a water main ( in response to our phone call to our insurers). He was courteous and considerate, kept us informed as the morning wore on, provided advice and leaving the work site clear and clean. Although, ultimately, he was unable to resolve the issue – through no fault of his – he was a credit to your company.
I just wanted to say thanks, i’m very happy with our service and happy with the engineers. The engineers found leak in the poring rain and fix it, you couldnt tell where they dug up and they cleaned up after.
I wanted Alec to attend to carry out the repair works, he was delightful and wonderful, I was very pleased with his manner and the reinstatement works carried.
We wanted to leave some positive feedback to say how well the installation of our new sewage treatment system has gone. Specifically Robert and Alex did an excellent job keeping us informed of progress on site, site safety, organisation and tidiness. They worked conscientiously every day and worked hard to provide a high quality installation. Toby managed a seamless project. Many thanks to all.
I was very happy with the works and that you were fast and efficient.
Mr Strong called to advise he was very happy with the repairs that the engineer have done and the customer relations team for their support and wanted to make a compliment.