Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
Thanks for altering drains and renewing it. The work was completed very efficiently and your staff were most helpful and pleasant people.
“Firstly, thank you in the office for being so pleasant and accommodating in changing the time of the engineer’s visit. Also, thank you so much to the engineer, Joe, for waiting until we got back, for doing a great job very efficiently, and for taking the trouble to go in to speak to mum. He is a real credit to your company! I would be grateful if you would pass on our thanks and I wish there were more people like him.”
I was very happy with the works that have been completed so far and that the engineer that carried out the work was an exceptionally good chap, who completed the work with minimum fuss and minimum disruption.
The engineers were very good and knew exactly what they were doing.
Your customer service agent Rahima was one of the best I have had to deal with. She was efficient, polite and responded promptly which I very much appreciated. Thank you.
I was happy with the findings and I would recommend the two lads on site, who were brilliant and I would use your company again for this reason.
I would like to say how happy I am with the operatives that attended my property. They were very pleasant, helpful, clean & tidy. I was very impressed with both operatives.
I wanted to pass over my compliments to the company all the work has been completed and i’m very happy and would like to say your company is great and very efficient and i’m just glad it is all sorted now.
The engineer was extremely professional and on the whole a great service was given, and i would like to compliment the 5* service and professionalism.
Many, many thanks for your help, time and intervention it is very much appreciated I can assure you. Hopefully the blockage etc can now be sorted. Thank you once again you are a star.