Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
I wanted Alec to attend to carry out the repair works, he was delightful and wonderful, I was very pleased with his manner and the reinstatement works carried.
I have had a brilliant service from the UKDN team and was very impressed with the engineers.
Closing call made to PH – Ph advised she was very happy with the works carried out, they have done a fantastic job of the repairs. Went out of their way to help Mrs PH in everyway they could. PH will be recommending UKDN.
“The two guys from UKDN Waterflow (Lee and Craig) came to fix the drain. They phoned in advance to let us know when they would arrive and, when they arrived, they explained what would be involved. It was clear from the outset that they were determined to undertake the work so that we could to get back into the house as quickly as possible. They were great ambassadors for UKDN Waterflow. Despite temperatures as low as minus 6 degrees, they worked tirelessly over three days to fix the drain. We were so impressed by UKDN Waterflow that I wanted to send an email to record our appreciation. Thanks to you for all your help.”
I was very happy with the repairs and the engineers who were very professional.
Hi Can you please pass on my thanks to the men who worked at my house on the 23 & 24 September! So far so good my house is fly free which has made such a difference to my life and state of mind. They were extremely professional and polite and seem to have done a good job. Thanks
I wanted to pass over my compliments to the company all the work has been completed and i’m very happy and would like to say your company is great and very efficient and i’m just glad it is all sorted now.
I just wanted to say thanks, i’m very happy with our service and happy with the engineers. The engineers found leak in the poring rain and fix it, you couldnt tell where they dug up and they cleaned up after.
I am extremely happy with Mark’s level of courtesy, knowledge and workmanship. I would like Mark to return to carry out the additional works required.
Mr Strong called to advise he was very happy with the repairs that the engineer have done and the customer relations team for their support and wanted to make a compliment.