Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
I was very happy with works, and didn’t think it would be done in 1 day. I am very pleased with the engineers.
I have had a brilliant service from the UKDN team and was very impressed with the engineers.
We were very impressed by Jason and his determination to resolve the issue despite previous visits by Dynorod and Thames Water being entirely unsuccessful. We can see he is a great asset to your company.
I was happy with the findings and I would recommend the two lads on site, who were brilliant and I would use your company again for this reason.
I wish in particular to praise the efforts of 2 of your workmen Gary and Jonathan who came last week to find the cause of the constant flooding in my property. They arrived at 08:00 and worked solidly until 17:00 in appalling conditions. After reaching a depth of nearly 6ft they discovered roots and possibly a broken water pipe. They contacted the Water Board who are arriving on Monday then packed the hole with grit and replaced the bricks and soil leaving hardly any trace of the work that had been done. I was most impressed with their dedication and knowledge and I thought that you would like to know.
I wanted Alec to attend to carry out the repair works, he was delightful and wonderful, I was very pleased with his manner and the reinstatement works carried.
The engineer was lovely, kind and very informative on every visit.
I would like to say that your operative Mark was efficient very pleasant, professional and I was very satisfied.
Mrs King stated all the engineers who came worked well especially Lee who work extremely well and hard.
I was very happy with the whole process from start to finish, from the initial call to arranging the visit I couldn’t of asked for more and I’m very grateful. Gordon is a true credit to your company, he is very thorough, his professionalism was second to none and he went above and beyond to ensure the works were completed. Your company have a very professional outfit I couldn’t be more satisfied with the works, it was exceptional.