Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, both direct to domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, seven days a week.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We work alongside homeowners to offer an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
One family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
The engineers were amazing and talked her through the process and completed the repair, and I was very happy with the service they provided and the way they behaved on site was fantastic.
I have had a brilliant service from the UKDN team and was very impressed with the engineers.
I would like to pass on my thanks to the operatives that completed the repairs for me, I was very impressed. They did a very good job and left site neat and tidy.
I wanted to pass over my compliments to the company all the work has been completed and i’m very happy and would like to say your company is great and very efficient and i’m just glad it is all sorted now.
I was very please with service provided and gentleman that attended, as you would not have even know he attended because the site was left Impeccable.
I just wanted to say how good the engineers were. They were excellent engineers, did a good job, kept him updated and the left site clean and tidy.
The Customer claim began with Directline Home Insurance. The customer reported their mains water pipes had a leak from the water meter to the stop tap. Our Langley team attended and made every effort to resolve the leak. They carried out cuts and caps on the pipework, but due to the age and condition of the pipework the customer decided to have a new supply installed at their own cost. The service from the team ensured the customer was confident and a verbal complement was received from Mr and Mrs Hunt they said: “Michael and Louis both did a brilliant job, they were very good and kept us informed the whole way through. We were very impressed with the workmanship and professionalism, and we would like to pass on our thanks to your two engineers, excellent job.”
I was very impressed with the service that I received from your company, right the way through, from the initial call to when the engineers left.
I was really pleased with the service that with your engineers Ross and Sean from Cardiff. As I was widowed recently and panicing as my husband normally dealt with such issues. The engineers were all totally professional and made me feel like I was dealing with professionals.
The engineer who attended (Mark) we would like to give plenty of praise for the work he did at the property. The engineers were happy, very cheerful and polite, did a fantastic job carrying out the repair as it was not the most pleasant of repairs for them to do, tidied up and everything. I have not come across people carrying out work with there pleasant attitude before and wanted them to know this..