Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
The engineers were amazing and talked her through the process and completed the repair, and I was very happy with the service they provided and the way they behaved on site was fantastic.
The engineers done a wonderful job, and they were clean and tidy, quick and efficient.
The engineer that attend was very very good, he was very courteous and a lovely fella.
I was really pleased with the service that with your engineers Ross and Sean from Cardiff. As I was widowed recently and panicing as my husband normally dealt with such issues. The engineers were all totally professional and made me feel like I was dealing with professionals.
We wanted to leave some positive feedback to say how well the installation of our new sewage treatment system has gone. Specifically Robert and Alex did an excellent job keeping us informed of progress on site, site safety, organisation and tidiness. They worked conscientiously every day and worked hard to provide a high quality installation. Toby managed a seamless project. Many thanks to all.
“Your engineers were fantastic and courteous good to know someone in UK understands #infrastructure : many thanks Happy Xmas”
“Fantastic experience with this claim – I spoke with Mark Walker at UKDN Waterflow and explained this was an urgent claim… he took the instruction over the telephone (by email) and arranged for someone to set up the claim their end whilst I was on the phone. He then called the local branch (Paisley) and arranged for one of their engineers to attend the same day. Scott from the Paisley branch then completed all the necessary investigations and removed a blockage within a matter of hours from being instructed, which enabled the drain to be repaired by our customers’ plumber that same day. The speed in which this was done knocked me for 6!! It meant our customer didn’t need to go into alternative accommodation, had her toilet and washing facilities reinstated, and allowed me to arrange the necessary clean-up of her home right away. Thought you should know, because great service like this shouldn’t go unrecognised!!”
The engineers were very helpful, they worked superbly, were clean and tidy, and looked after us. awe would liek to say that we had a very good experience.
I was very happy with works, and didn’t think it would be done in 1 day. I am very pleased with the engineers.
I was happy with the job, she advised the engineers were fabulous, reassuring & very professional and there was minimal fuss.