Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
The engineer Dean worked very very hard every day and I thought he deserved some recognition.
“I’ve been keeping in regular touch with the PH and Tony, his neighbour. He has been remarkably undisturbed by the work and we do appreciate the care taken by your company. Please pass on our appreciation and thanks to those concerned. It was also really good that when the rain prevented the concreting being completed you were able to come back so quickly to complete it. It was all much less disruptive than we feared. Many thanks again.”
The engineer who attended (Mark) we would like to give plenty of praise for the work he did at the property. The engineers were happy, very cheerful and polite, did a fantastic job carrying out the repair as it was not the most pleasant of repairs for them to do, tidied up and everything. I have not come across people carrying out work with there pleasant attitude before and wanted them to know this..
The engineers were very good and knew exactly what they were doing.
The engineers who attended were very good, they kept me informed of what they were doing and they tidied up after.
You have been really helpful through my claim and the engineers were really good, and I could not praise the company more.
Mr Strong called to advise he was very happy with the repairs that the engineer have done and the customer relations team for their support and wanted to make a compliment.
Your customer service agent Rahima was one of the best I have had to deal with. She was efficient, polite and responded promptly which I very much appreciated. Thank you.
I was very happy with works, and didn’t think it would be done in 1 day. I am very pleased with the engineers.
The operatives are doing a marvellous job and its amazing that they can do such work without causing much disruption. They are trying their best and are doing brilliantly.