Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, working both direct for domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, 365-days a year.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We offer homeowners an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
See how one family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download our leaflet or simply fill out one of our contact forms to find out more.
Insurance and Household Drainage Testimonials
Mr Strong called to advise he was very happy with the repairs that the engineer have done and the customer relations team for their support and wanted to make a compliment.
Thanks for altering drains and renewing it. The work was completed very efficiently and your staff were most helpful and pleasant people.
I was very happy with the whole process from start to finish, from the initial call to arranging the visit I couldn’t of asked for more and I’m very grateful. Gordon is a true credit to your company, he is very thorough, his professionalism was second to none and he went above and beyond to ensure the works were completed. Your company have a very professional outfit I couldn’t be more satisfied with the works, it was exceptional.
I just wanted to say how good the engineers were. They were excellent engineers, did a good job, kept him updated and the left site clean and tidy.
The engineers who attended were very good, they kept me informed of what they were doing and they tidied up after.
I would like to say how happy I am with the operatives that attended my property. They were very pleasant, helpful, clean & tidy. I was very impressed with both operatives.
I wanted to thank Maria for making the arrangement so quickly and the engineer that attended was very polite and well presented he dealt with the problem extremely quickly and resolved the issue for me.
I would like to log that the engineer that attended was very professional and took his time to ensure a thorough job was carried out and came up with options to solve the problem of no access to the neighbours.
Martin has been an absolute star, he has worked out in all weather and not stopped to get the issue resolved.
The engineers were very efficient and professional, i’m very happy with the way the claim was dealt with from start to finish.