First time right quality drive rewarded

UKDN Waterflow

Getting things done effectively across the whole UKDN Waterflow operation is critical to our success.


Having a 100% first time right mentality avoids costly revisits to sites, resubmissions, and issues which could result in incidents. Some companies talk about zero harm and no accidents, which we support, but in addition we are increasing the focus to pro-actively encourage best practice and innovation, and sharing that across the business.


A new First Time Right scheme has been introduced that rewards ideas, looking at proactive innovation and best practice to drive a quality first time right culture and, when things have gone wrong, reactive suggestions to stop them re-occurring.


To kick things off Wayne Leeks, Jetting Engineer at the company’s Infrastructure Solutions division, is the first to be recognised under our ‘First Time Right’ scheme.


Wayne had been finding that he was running out of hands when visiting high rise buildings. Carrying kit and tools meant that it became difficult to open doors and safely get to site. He sourced and innovatively suggested using a rucksack toolbox to his line manager, immediately freeing up his hands, improving safety, and saving time by not having to return to his van.


James Taylor, Head of HSQE commented “This new recognition scheme is not just about big ideas or changes to our ways of working, and it’s not just about safety. We want everyone to play their part in getting things first time right and sometimes the simplest thing can make a big difference.”


The best nominations will receive the ‘First Time Right’ Fleece, together with vouchers, and the details shared via UKDN Waterflow’s intranet portal Uview.