Complex claims management success for UKDN Waterflow


After a treatment plant had been installed incorrectly, UKDN Waterflow was contacted by loss adjusters, Cunningham Lindsey, on behalf of Zurich Insurance, to put right the problems. The team found that the wrong type of bio plant had been installed, the outfall was not working correctly and the surface water gullies were not correctly connected.

Percolation tests to check porosity, also confirmed that the ground was not suitable for a soakaway, meaning that the job was more complicated than first thought.

Our team consulted with neighbouring properties and the Environmental Health and gained permission to connect the treated outflow into a ditch. Following this, the new tank was installed and connected in perfect working order. What was a challenging job and a complex insurance claim resulted in a successful outcome and very satisfied customers.