Jaime you have been a star so feel free to pass this email on to your manager. You have shown great tenacity in getting that report, and brilliant customer service to me and you have kept me updated as to what is happening. I can only imagine how many drain balls you are juggling every day, but you never forgot mine nor dropped it, and for that I think you should know you are doing a brilliant job and I for one, appreciate it.
Praise indeed for 2 of your employees who came to inspect our drains today. They were very polite, very helpful and i am very pleased indeed with your service. I would have no hesitation at all in recommending you to anyone, Once again thank you for an excellent service and a very good team,
“Just a very quick note to pass on our sincere thanks for all of your efforts in putting right our recent issues with our mains underground drainage pipe. From the first contact right through to the actual completion of the job in hand, all matters were dealt with in a professional yet extremely friendly manner.
In horrible conditions what with the weather and magnitude of the task in hand, the team always remained cheerful/friendly and at all times kept us updated as to what was going on and why, something which was really most appreciated along with the fact that the job came in on the quotation price and within the estimated time scales given.
We cannot thank you all enough and going forward, it will be our absolute pleasure to recommend you all to both colleagues and friends alike.”
“I am writing to express my gratitude for sorting out my flooding problem, particularly Barry, Kenny and Tony, who were professional knowledgeable and supportive in our distressing times.
Truly I have faith in your company in sorting out any drainage problems and would recommend to anyone. I would certainly turn to your company should I have future problems.”
“It gives me great pleasure to write and tell you how impressed I was with Anthony Phillips and Dave Perry from UKDN Waterflow. They are two very polite, conscientious and hard-working characters who really went the extra mile for us this last Wednesday 6th February. I had been very worried about our drain problem but along they came and sorted it out in a most professional manner. Everything was explained to me and the whole procedure went like clockwork. They left the place really neat and tidy and it was almost impossible to tell where they had raised the block paving. They even took pictures for my record.
I would highly recommend them to anybody. Please pass on my thanks and appreciation to them,”
“I had a blocked outside drain on the Sunday 10th Feb night and James came to sort me out. Incidentally, this was his second visit to my house for similar reasons. On both occasions he was extremely professional and an excellent representative for your company. I have no words to describe how well he worked on a very horrible windy snowy night and ensured that I had a working toilet for the next morning. ”
“I am writing to say how impressed I am with the service your firm gives.They arrived very quickly after receiving the call out. They did everything they could until midnight to resolve the problem. Mike was parked on the drive first thing this morning writing notes and diagrams. He quickly dug out the damaged drain area and replaced it with new.
I have never come across anyone so conscientious and quick to resolve a problem to such a high standard. Mike is a credit to your firm and was happy to explain everything he was doing and planning to do regardless of the time of night and the cold east wind, making his customer communication skills very high.”
“I would like to thank you for all your kind help sorting out the problem with my drains. The two lads did a fantastic job, they explained everything in detail so that I now have a full understanding of the full drainage layout. They both worked very hard and left everywhere spotlessly clean each day. Please pass on my sincere thanks to them both. They are a credit to your company.”
“Had a couple of UKDN Waterflow guys turn up to carry out emergency works to my home, emailing to say how impressive these two guys were, hard work is putting it mild to be honest, they were superb, very polite and considerate and explained everything.
They worked really hard all day, cannot fault any of their work, in fact, my friends could not believe where the work had been carried out, it was put back together so well. Excellent employees, credit to the company. Thank you so much for sending such terrific guys.”
“I have been dealing with UKDN Waterflow’s Lisa Kibbler during this process and have found the level of service provided to be excellent, from the prompt initial follow-up email from my on-line enquiry to receiving the final report.
Throughout the process she has kept me informed and delivered what she said she would in a timely manner which included having an initial look at the report to ensure there was nothing major wrong with the drains through to getting the report to me in two days which is what I requested as I need to sign contracts tomorrow.