The engineers were very helpful, they worked superbly, were clean and tidy, and looked after us. awe would liek to say that we had a very good experience.
The engineer who attended (Mark) we would like to give plenty of praise for the work he did at the property. The engineers were happy, very cheerful and polite, did a fantastic job carrying out the repair as it was not the most pleasant of repairs for them to do, tidied up and everything. I have not come across people carrying out work with there pleasant attitude before and wanted them to know this..
I would like to pass on my thanks to the operatives that completed the repairs for me, I was very impressed. They did a very good job and left site neat and tidy.
I would like to say how lovely the engineers that attended were and how helpful they were. All questions that were asked by the customer were answered and they were just really friendly towards the elderly customer.
We wanted to leave some positive feedback to say how well the installation of our new sewage treatment system has gone. Specifically Robert and Alex did an excellent job keeping us informed of progress on site, site safety, organisation and tidiness. They worked conscientiously every day and worked hard to provide a high quality installation. Toby managed a seamless project. Many thanks to all.
The engineer Dean worked very very hard every day and I thought he deserved some recognition.
Your customer service agent Rahima was one of the best I have had to deal with. She was efficient, polite and responded promptly which I very much appreciated. Thank you.
I wanted Alec to attend to carry out the repair works, he was delightful and wonderful, I was very pleased with his manner and the reinstatement works carried.
I wish in particular to praise the efforts of 2 of your workmen Gary and Jonathan who came last week to find the cause of the constant flooding in my property. They arrived at 08:00 and worked solidly until 17:00 in appalling conditions. After reaching a depth of nearly 6ft they discovered roots and possibly a broken water pipe. They contacted the Water Board who are arriving on Monday then packed the hole with grit and replaced the bricks and soil leaving hardly any trace of the work that had been done. I was most impressed with their dedication and knowledge and I thought that you would like to know.
One of your operatives called today (27/01/2017) in order to fix a leak in a water main ( in response to our phone call to our insurers). He was courteous and considerate, kept us informed as the morning wore on, provided advice and leaving the work site clear and clean. Although, ultimately, he was unable to resolve the issue – through no fault of his – he was a credit to your company.