Jaime you have been a star so feel free to pass this email on to your manager. You have shown great tenacity in getting that report, and brilliant customer service to me and you have kept me updated as to what is happening. I can only imagine how many drain balls you are juggling every day, but you never forgot mine nor dropped it, and for that I think you should know you are doing a brilliant job and I for one, appreciate it.
Praise indeed for 2 of your employees who came to inspect our drains today. They were very polite, very helpful and i am very pleased indeed with your service. I would have no hesitation at all in recommending you to anyone, Once again thank you for an excellent service and a very good team,
“It gives me great pleasure to write and tell you how impressed I was with Anthony Phillips and Dave Perry from UKDN Waterflow. They are two very polite, conscientious and hard-working characters who really went the extra mile for us this last Wednesday 6th February. I had been very worried about our drain problem but along they came and sorted it out in a most professional manner. Everything was explained to me and the whole procedure went like clockwork. They left the place really neat and tidy and it was almost impossible to tell where they had raised the block paving. They even took pictures for my record.
I would highly recommend them to anybody. Please pass on my thanks and appreciation to them,”
“I would like to thank you for all your kind help sorting out the problem with my drains. The two lads did a fantastic job, they explained everything in detail so that I now have a full understanding of the full drainage layout. They both worked very hard and left everywhere spotlessly clean each day. Please pass on my sincere thanks to them both. They are a credit to your company.”
“I have been dealing with UKDN Waterflow’s Lisa Kibbler during this process and have found the level of service provided to be excellent, from the prompt initial follow-up email from my on-line enquiry to receiving the final report.
Throughout the process she has kept me informed and delivered what she said she would in a timely manner which included having an initial look at the report to ensure there was nothing major wrong with the drains through to getting the report to me in two days which is what I requested as I need to sign contracts tomorrow.
“The website was easy to use with choice of suppliers. I chose UKDN Waterflow. Initial verbal contact was good, with explanation of services offered and prices. Survey was conducted promptly and detailed reports and costings for repairs.”