We wanted to leave some positive feedback to say how well the installation of our new sewage treatment system has gone. Specifically Robert and Alex did an excellent job keeping us informed of progress on site, site safety, organisation and tidiness. They worked conscientiously every day and worked hard to provide a high quality installation. Toby managed a seamless project. Many thanks to all.
The engineer Dean worked very very hard every day and I thought he deserved some recognition.
Your customer service agent Rahima was one of the best I have had to deal with. She was efficient, polite and responded promptly which I very much appreciated. Thank you.
Due to the nature of the circumstances and that my supplier was only able to do repairs tomorrow. We called you guys as we needed our supplier to validate our liability very quickly so as not to hold up the repair, Naomi and the branch responded very quickly, the engineer, who was already on another job rang them back as he promised, within half an hour to notify his branch that he would be able to get to the customer between 1 and 2. I would like to thank all concerned. Excellent response.
I wanted Alec to attend to carry out the repair works, he was delightful and wonderful, I was very pleased with his manner and the reinstatement works carried.
I wish in particular to praise the efforts of 2 of your workmen Gary and Jonathan who came last week to find the cause of the constant flooding in my property. They arrived at 08:00 and worked solidly until 17:00 in appalling conditions. After reaching a depth of nearly 6ft they discovered roots and possibly a broken water pipe. They contacted the Water Board who are arriving on Monday then packed the hole with grit and replaced the bricks and soil leaving hardly any trace of the work that had been done. I was most impressed with their dedication and knowledge and I thought that you would like to know.
One of your operatives called today (27/01/2017) in order to fix a leak in a water main ( in response to our phone call to our insurers). He was courteous and considerate, kept us informed as the morning wore on, provided advice and leaving the work site clear and clean. Although, ultimately, he was unable to resolve the issue – through no fault of his – he was a credit to your company.
The engineer that attend was very very good, he was very courteous and a lovely fella.
I was very happy with the works and that you were fast and efficient.
Many, many thanks for your help, time and intervention it is very much appreciated I can assure you. Hopefully the blockage etc can now be sorted. Thank you once again you are a star.