“I wish to say a big thank you to two of your staff. The telephone operator whose name is Paige.
She was very good at keeping me informed as to what was happening in regards to Job Ref: 292776, also she took time to reassure me that everything was being done to get my problem fixed as soon as possible as I had no water or electricity.
The second person was the engineer, Martin Courtney, who arrived when he was supposed to and was very thorough in finding the leak but repairing it for me.
I would like to pass my grateful thanks to both these members of your team and if the rest of your staff are as good as Paige and Martin, you have a very good workforce.”