Case Study – Estate of emergency


Project: Burst water main

Customer: Imperial College NHS Trust

Sector: Healthcare

Location: London

The Challenge

Hammersmith Hospital, part of Imperial College NHS Trust, is a major teaching hospital in East Acton, London. It has around 350 beds and provides Accident and Emergency facilities as well as a wide range of scheduled medical procedures.

A key water main supplying the hospital burst resulting in loss of water pressure and threatening significant disruption to operations.

UKDN Waterflow engineers were called to assess the problem and put in place a plan to address it.

The Solution

Finding the source of the leak and reinstating the main would take some considerable time. However, clearly the hospital could not be left without water, so the UKDN Waterflow engineers arranged for a temporary supply to be fed into the building allowing operations to continue throughout the works.

The Results

With a temporary supply enabled, the team was able to trace the leak and repair the pipe. A new hydrant was then installed, and the pavement restored to its original condition, with minimum disruption to patients, staff and the public.

Throughout the process, the team gave regular updates to hospital security, reception staff and the estates team to allow them to manage relations with any patients or members of the public affected by the works.

Anthony McNamara, estates plumbing supervisor at Imperial College NHS Trust, said: “We do everything we can to reduce the likelihood of disruptive drainage incidents occurring, but – as this leak demonstrates – you can never reduce the probability to zero.

“The critical importance of patient care means that being able to deploy a highly capable repair crew at very short notice is not a luxury but a vital fail-safe.”