UKDN Waterflow, one of the UK’s largest independent drainage repair companies, has completed a £1 million investment to roll-out new operational technology to support its on-going expansion .
The new systems will allow the West-Midlands headquartered business to extend its reach, the speed of its customer service and deliver additional efficiency savings. The roll-out is the latest development in a major investment in the company’s infrastructure, following its acquisitions of complementary businesses Waterflow and Drain Control last year.
UKDN Waterflow, which is backed by private equity fund Lyceum Capital, provides drainage repair services on behalf of some of the UK’s largest insurers, multi-property organisations such as McDonald’s, and major asset owners such as Transport for London.
The £1 million investment includes the roll-out of a new ICE Claims Management system on PDA software, for its 400-strong nationwide network of drainage engineers, and the introduction of state-of-the-art drainage investigation software called Wincan.
ICE will help UKDN Waterflow to achieve significant efficiency savings by automatically directing available teams to the nearest incident, while also providing real time monitoring for its clients. The Wincan software will provide digital imagery and reporting of pipeline faults, sometimes deep underground.
Mark Cooper, IT director at UKDN Waterflow, said: “Over the past 12 months we have carried out a major investment in our infrastructure to build more flexibility into the business and ensure we have a solid platform for future growth.
“No matter what industry we serve, technology and customer service are the bedrock of our operation. It is only by investing in appropriate systems, infrastructure and processes that we’ll be able to keep ourselves ahead of the competition. These latest investments will continue to ensure we are offering the most complete technical drainage service available in the UK.”
UKDN Waterflow provides national drainage inspection and repairs, including no-dig repairs and clean water services, as well as a range of specialist packages aimed at facilities managers, estate agents and loss adjusters.
The business was formerly known as UKDN and re-branded as UKDN Waterflow following the acquisitions of major infrastructure specialist Waterflow and private sector specialist Drain Control, in 2011.