Household drainage inspections for insurance and domestic customers
UKDN Waterflow is a premier household drainage services supplier, both direct to domestic customers and through insurers.
Our credentials are impressive: in 2003 we co-wrote the Water Research Centre’s Drain Repair Book which sets the standard for all household drainage investigation and sewer and drain repairs in the UK.
We pride ourselves on the consistency, transparency and reliability of our service, comprehensive report writing and rapid claim resolution; all the while adhering to each insurer company’s claim philosophy.
Household drainage solutions with unrivalled customer service
Our customer service focus bridges the relationship between householder, Water and Sewerage Company (WaSC) and insurance intermediary. We work closely with loss adjusters, insurance companies, estate agents or brokers to facilitate a positive drainage claim experience, streamlining the process and making it hassle-free for all involved.
We want our insurers to exceed householder expectations, so we provide expert engineers across the country, the very latest technology and real-time IT customer service systems. That combination gives 24-hour targeted deployment and access to a dedicated customer team, day or night, seven days a week.
Our quality assurance
Effectively forming a link between field engineers and decision makers, UKDN Waterflow puts the insurer in control when it comes to claims, whether through us or a third party.
With UKDN Waterflow, quality assurance is a given. You can rely on us to provide well-trained, directly employed engineers who deliver excellent workmanship, and health and safety standards above and beyond your expectations. Our fully auditable service puts your customer at its heart.
Reliable repair for domestic drain emergencies
We work alongside homeowners to offer an unmatched level of support for domestic sewer and drain emergencies, 24/7. Whatever the issue, you can be sure we will be there.
One family breathed a huge sigh of relief when we were able to resolve their 8-year long battle with smelly drains and sewage flooding. Read about how we did it here.
Find out more
Whether you are an insurance firm looking for a reliable drainage partner, or a homeowner with a drainage emergency, UKDN Waterflow provides all the solutions you need. Call 0344 257 3858, click here to download or leaflet or use to contact form to find out more.
Insurance and Household Drainage Testimonials
“Fantastic experience with this claim – I spoke with Mark Walker at UKDN Waterflow and explained this was an urgent claim… he took the instruction over the telephone (by email) and arranged for someone to set up the claim their end whilst I was on the phone. He then called the local branch (Paisley) and arranged for one of their engineers to attend the same day. Scott from the Paisley branch then completed all the necessary investigations and removed a blockage within a matter of hours from being instructed, which enabled the drain to be repaired by our customers’ plumber that same day. The speed in which this was done knocked me for 6!! It meant our customer didn’t need to go into alternative accommodation, had her toilet and washing facilities reinstated, and allowed me to arrange the necessary clean-up of her home right away. Thought you should know, because great service like this shouldn’t go unrecognised!!”
“Firstly, thank you in the office for being so pleasant and accommodating in changing the time of the engineer’s visit. Also, thank you so much to the engineer, Joe, for waiting until we got back, for doing a great job very efficiently, and for taking the trouble to go in to speak to mum. He is a real credit to your company! I would be grateful if you would pass on our thanks and I wish there were more people like him.”
“Your engineers were fantastic and courteous good to know someone in UK understands #infrastructure : many thanks Happy Xmas”
“I wish to say a big thank you to two of your staff. The telephone operator whose name is Paige. She was very good at keeping me informed as to what was happening in regards to Job Ref: 292776, also she took time to reassure me that everything was being done to get my problem fixed as soon as possible as I had no water or electricity. The second person was the engineer, Martin Courtney, who arrived when he was supposed to and was very thorough in finding the leak but repairing it for me. I would like to pass my grateful thanks to both these members of your team and if the rest of your staff are as good as Paige and Martin, you have a very good workforce.”
“I’ve been keeping in regular touch with the PH and Tony, his neighbour. He has been remarkably undisturbed by the work and we do appreciate the care taken by your company. Please pass on our appreciation and thanks to those concerned. It was also really good that when the rain prevented the concreting being completed you were able to come back so quickly to complete it. It was all much less disruptive than we feared. Many thanks again.”
“The two guys from UKDN Waterflow (Lee and Craig) came to fix the drain. They phoned in advance to let us know when they would arrive and, when they arrived, they explained what would be involved. It was clear from the outset that they were determined to undertake the work so that we could to get back into the house as quickly as possible. They were great ambassadors for UKDN Waterflow. Despite temperatures as low as minus 6 degrees, they worked tirelessly over three days to fix the drain. We were so impressed by UKDN Waterflow that I wanted to send an email to record our appreciation. Thanks to you for all your help.”
The Customer claim began with Directline Home Insurance. The customer reported their mains water pipes had a leak from the water meter to the stop tap. Our Langley team attended and made every effort to resolve the leak. They carried out cuts and caps on the pipework, but due to the age and condition of the pipework the customer decided to have a new supply installed at their own cost. The service from the team ensured the customer was confident and a verbal complement was received from Mr and Mrs Hunt they said: “Michael and Louis both did a brilliant job, they were very good and kept us informed the whole way through. We were very impressed with the workmanship and professionalism, and we would like to pass on our thanks to your two engineers, excellent job.”
Hi Can you please pass on my thanks to the men who worked at my house on the 23 & 24 September! So far so good my house is fly free which has made such a difference to my life and state of mind. They were extremely professional and polite and seem to have done a good job. Thanks
Gerry the engineer who attended was very helpful and attentive, has a very nice manner. Also thanks to Katie for getting someone out to him so promptly and for being very helpful also.
Mr Strong called to advise he was very happy with the repairs that the engineer have done and the customer relations team for their support and wanted to make a compliment.